Refund policy
Refund policy
Opened or used products
Our pet treats are consumable food items. For health, hygiene and food safety reasons, we cannot accept returns or issue refunds on opened or used packages.
Unopened products (change of mind)
If you change your mind, you can return unopened treats in their original sealed packaging within 7 days of delivery. You are responsible for the cost of return shipping. Please contact us before sending anything back so we can authorise the return.
Damaged or incorrect orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will arrange a free replacement or a full refund.
Shipping fees and return shipping
Original shipping fees are non-refundable. Authorised returns must be sent using a trackable shipping method. We cannot be held responsible for returns that are lost or not tracked.
Defects and safety issues
If a product arrives defective, contaminated or unsafe, you are fully covered in line with applicable consumer protection laws. Please contact us straight away and do not feed the product to your pet.
How to contact us
Email or WhatsApp us at [contact details] with your order number.
Notes:
- The “refund to original payment method” line is gone since it wasn’t in their conditions. Add it back if that’s how they refund.
- I added “do not feed the product to your pet” under defects as a safety precaution. Remove it if they’d rather not include it.
- Worth having the client confirm the consumer law wording with whoever handles their legal side, as I’m not a lawyer.
- Fill in the contact details before publishing.